By using this Site and providing your personal information to us through the Site, you consent to the use of the information that you provide to us in accordance with this Privacy Policy. We do update this Privacy Policy from time to time so please review this Privacy Policy regularly. If we materially alter our Privacy Policy, we will let you know of such changes by posting a notice on our Site and/or contacting you at the e-mail address provided to us. Your continued use of the Site will be considered your agreement that your information may be used in accordance with the new policy. If you do not agree with the changes, then you should stop using the Site.
Carpenter & Smith respects consumer privacy and does not rent or sell our customer information to third parties. We also give consumers the option to opt-out from our marketing contacts such as direct mail. If you have any questions or concerns about the collection, use or disclosure of your personal information held by us, call 845.782.8161.
Registered Web users
A “registered” user to our Site is one who has elected to complete the registration page on our Site and establish an ongoing, personalized experience with us through our Website and related resources. Most registered users are Carpenter & Smith home heating fuel or service customers. We collect personally identifiable information from you when you register as a user of the Site. The personal information we collect may include your name, billing and shipping address, email address, credit card or bank debit card information, including expiration date and security code, and mobile and home phone numbers. Your credit card information will be used only to process your transactions with us. Your credit card number and security code will not be stored by us. You are not required to provide this personal information to view the Site, however, you will not be able to register as a user unless it is provided.
We use the personal information you elect to submit to this Site as a registered user for our own research, advertising and marketing purposes, including sending you by postal and electronic mail information about products and services offered by us and by other companies that we think you will be interested in. We may also contact you at the telephone number provided. By submitting a telephone number or other contact information to Carpenter & Smith you agree that Carpenter & Smith and/or a representative acting on its behalf, can contact you at the telephone number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent is not an obligation to receive our products and/or services.
A [insert company name] home heating fuel or service customer, of course, might not be a registered web user of this Site, but we are committed to similar privacy safeguards for information gathered about you through non-web methods as well. We record our calls with prospective and actual customers and confirm before doing so that we have your permission to record our call.
Carpenter & Smith collects various information about its customers as part of its routine business operations, including, but not limited to:
- ordinary business transactions, such as fuel deliveries, service history and payments
- credit information from third party bureaus
- billing, service and delivery addresses and contact information
- characteristics of heating and system used
- other information incident to the provision of fuel and services.
This information may be collected via the Site, in print application or other forms or in person.
Each registered user may have access to personally identifiable information we collect about that registered user, whether or not this information is delivered or collected through the Carpenter & Smith Site.
Details of your visits and use of our site.
We may collect details of your visits to the Site and the resources that you access, including, but not limited to, traffic data, location data, weblogs, and other communication data, including your IP address, timing, and content of what you viewed. Some parts of the Site use cookies and other tracking technologies to collect this information about your general internet usage and provide you with targeted advertising. See section below “How We Use Cookies and Other Tracking Technologies.”
Search bar data collection
When you use the search bar on our Site, we may collect information related to your search queries, including the terms you enter and your interactions with search results. This information may be used to improve our Site, analyze trends, and enhance your experience. We may also share search-related information with third-party service providers who assist us in processing and analyzing search queries or in delivering relevant content or advertisements. These third parties are required to handle your information in accordance with applicable privacy laws and our instructions. By using the search bar, you acknowledge and agree to this collection and sharing of information as described above. If you have any questions or concerns, please contact us.
How we use your data
The information that we collect and store relating to you is primarily used to enable us to provide our products and/or services to you in the best possible manner. In addition, we may use the information for the following purposes:
- To provide you with information relating to our services and/or products.
- To fulfill or meet the reason you supplied the information to us.
- To fulfill a legal requirement or respond to law enforcement requests, or as otherwise required by applicable law, court order or governmental regulations.
- To identify potential fraud or illegal activities.
- To third party service providers to facilitate our services to you (e.g., payment processing, order fulfilment, customer service, auditing, and/or other administrative services).
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Site users is among the assets transferred.
- To any affiliated business entities.
- To advertise our products and services
- To promote products and services of affiliate companies that we feel will benefit our customers
- To conduct surveys to improve our products, services and customer experience
- Under no circumstances do we sell your data to a third party
Opt-out Policy
You can instruct Carpenter & Smith at any time not to use your personally identifiable information for marketing and educational purposes by contacting us at Customer Service at 845.782.8161. When calling, please provide your registration information or Carpenter & Smith account number. However, please note that Carpenter & Smith is committed to communicating with you in meaningful ways that we feel will be to your advantage. For instance, our marketing materials may include tips for heating and cooling, or suggestions on how best to manage a Carpenter & Smith account. If we send you a marketing email, such communication will include a hyperlink to unsubscribe. If we send you marketing text messages, you may choose to opt-out of such communications by following the instructions in the text message or replying “STOP.”
Information we disclose to others
We use suppliers for services like marketing, website administration, advertising, and to support our products. When we share your information with suppliers, we require them to use it only for the intended purpose and to protect it consistent with our security policies. Other than to our own service suppliers (marketing, website, advertising and other vendors, and our financial and legal advisors), we disclose personally identifiable information to third parties only with your permission, or when Carpenter & Smith is compelled by law to cooperate with governmental authorities, such as to respond to subpoenas or other legitimate inquiries, in connection with a stolen credit or bank card, identity theft, fraud or other criminal investigation, or otherwise, in accordance with the procedures prescribed by relevant laws, or in connection with a sale or merger of our company or all or substantially all of its assets (including a sale while in bankruptcy). We may disclose aggregated information collected from visitors and users to the Website and our customers to third parties.
How we use cookies and other tracking technologies
Our Site makes use of cookies and other tracking technologies for some features and functionality. Cookies are not required to visit or view all pages on our Site, but you will need to enable cookies to perform some functions on the Site. A “cookie” is a small text file that is stored on your device when you access a website. Cookies can perform useful functions, such as allowing you to return to our Site and be recognized without having to restart an authentication process or type in your registration information. Browsers such as Microsoft Internet Explorer allow you to block the storage of cookies. While you may block the storage of cookies, know that some functions on our Site will not work properly without cookies.
By continuing to browse the Site, you are agreeing to our use of cookies and other tracking technologies, which may include data exchange and/or disclosure with third parties.
We use the following types of cookies and trackers:
- Strictly necessary cookies. These are cookies that are needed for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site.
- Analytical/performance cookies. These are cookies that allow us to recognize and count the number of visitors to our Site and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are cookies used to recognize you when you return to our Site. This enables us to personalize our content for you and remember your preferences.
- Targeting and advertising cookies. These cookies record your visits to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Third party Service Providers. The Site works with third-party products and/or services (“Service Providers”) to offer and present our Site to you. These Service Providers may include, but are not limited to, Google, and other Service Providers who help us track and analyze our Site user activity, measure the effectiveness of our advertising efforts, and support the optimization of our digital marketing campaigns and carry out targeted advertising campaigns.
Our Service Providers may get more information about your activity on our Site, including pages you visit, access times, visit duration, how you arrived at our Site and your IP address. An IP address is a number that identifies a device connected to the internet. For most devices, the IP address changes on at least a weekly basis. Our Service Providers may also get device identifiers and specific information about the browser you use. In some cases, this information may be unique to you. We may share and/or sell your information collected from you on the Site with third party vendors, advertising companies, or analytics providers including, but not limited to, Google. The Site also participates in targeted advertising wherein it contracts with Service Providers to collect certain information when you visit the Site to provide measurement services to the Site and target ads to Site users, such as Google Ads. These companies use information collected from the Site (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware or software information, cookie and session ID) and personal information (e.g., IP address) during your visits to this Site and other websites in order to tailor advertisements about goods and services to you. These Service Providers typically use a cookie, third party web beacon, or other similar tracking technologies to collect this information. The Site also works with third parties that collect information across various channels including, but not limited to, computers, mobile devices, and other connected devices, over time, for advertising, analytics, attribution, and reporting purposes. Your data may be transferred outside the country from which it was originally collected. Our Site provides you with the option to opt out of targeted advertising via its cookie preferences. To learn more about this type of advertising or to opt-out of this type of advertising, click here
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational website here Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
How do you change your cookie settings?
Most internet browsers accept cookies by default, but you can change your browser preferences to block or restrict cookies if you do not want your web browsing activity tracked. Please note that some cookies are necessary for our Site to run and, as such, cannot be declined. If you choose, you may use the Digital Advertising Alliance (DAA) WebChoices Tool to globally opt out of third-party tracking via website cookies. There are also a variety of other tools publicly available to manage cookies and similar technologies that collect information related to your use of our Site. To learn more about cookies and modifying your browser settings related to these cookies you can review guidance from the Federal Trade Commission
We are not responsible for the effectiveness or compliance of third-party opt-out mechanisms or programs. Please note that if you remove your cookies or upgrade your browser after having opted out, you will need to opt out again. Your opt out is specific to the browser you are using and the device you use to access the Site. Therefore, if you use multiple browsers or devices you will need to opt out on each browser or device. You can access the information on our Site without enabling cookies in your browser, but disabling cookies may result in a diminished ability to take advantage of the services and related informational content on our Site.
Secure transmissions to our servers
We use a widely used encryption technology called SSL to encode sensitive information when you transmit it to us through our Site. This is generally the same technology used by your banks. Once your personally identifiable information is saved on our servers, we utilize a combination of operational, procedural and physical safeguards to secure your personally identifiable information from unauthorized use or compromise. To further reduce risk of compromise, not all data on our customer accounts is available through [1632 Kingstown Road, Peace Dale, RI 02879].
Email security
Sensitive information about customer accounts is not transmitted by us to you via electronic mail. Our visitors, registered users and customers are reminded that email is not a secure transmission method and should not be used to exchange private information with Carpenter & Smith, especially account numbers and permanent passwords.
Information accuracy
Part of the responsibility for storing your personally identifiable information securely is to provide you with a means of correcting information you find to be inaccurate. Carpenter & Smith provides a means for online updating and verification of all information you provide to us through our Site. In addition, other customer information displayed on the Site but collected by us through other business transactions we conduct with you can be updated by you by calling our customer service center at 845.782.8161.
Security standards
Carpenter & Smith safeguards the integrity, security and privacy of the personal information you provide to us. We store your credit card and bank account information with industry standard encryption algorithms.
For purposes of security, when you complete your registration with Carpenter & Smith, you will have a unique log in. This log in information is for you to authenticate yourself when using your registered account. Additionally, you will be responsible for creating a secret password that will be used to access your online Carpenter & Smith account. You are responsible for ensuring the security and confidentiality of the password. Keep your password in a safe and secure place and do not share it with anyone. You are responsible for purchases made using the password and login and that any activity engaged in using the password you specified during registration will be deemed to have been engaged in by you. If you think someone has obtained your login or password, please immediately our customer service center at 845.782.8161.
If we suspect there is security breach or other unauthorized activity involving your account, we may post a notice on our Site or try to contact you using your email or postal address or telephone.
The personal information we collect from you is only what is reasonably needed to provide you with our products and services.
Privacy on third party websites
When we provide links to other websites that we believe you may find useful, be advised that when you visit those websites, you will be operating under their individual privacy policies. We encourage you to carefully review their respective privacy policies. By accessing third party websites through our Site, you are consenting to the terms and privacy policies of those websites. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Users age
Our Site is designed and intended only for those who have reached the legal age of majority (18 years of age). By using this Site, you affirm that you are at least 18 years of age or older. We are not liable for any damages that may result from any user’s misrepresentations of age. No one under the age of 13 is authorized to use our Site or share any information with us, including personal information. Under no circumstances may anyone under age 13 use the Site. Parents or legal guardians of children under 13 cannot agree to these terms on their behalf.
Accessibility Statement
We are committed to making sure that our Site is accessible to everyone. To access this Privacy Policy in an alternative form, please call us at 845.782.8161 or email us at service@carpenterandsmith.com
For more information, please see our Accessibility Statement.
Questions or complaints about your data or this Privacy Policy?
We understand data privacy is important. If you still have questions or complaints after reviewing our Privacy Policy, please reach out to service@carpenterandsmith.com, call us at 845.782.8161 and we will be happy to look into any questions, concerns or complaints that you have regarding your data privacy rights, or this Site’s Privacy Policy.
Our contact information
Carpenter & Smith
100 Spring Street
Monroe, NY 10950
845.782.8161
service@carpenterandsmith.com